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Days to resolve: 0 – 14 days
Showing 240 of 240 promises
| Status | Promise | Category | Agent | Branch | Channel | Date |
|---|---|---|---|---|---|---|
| ✅ fulfilled | Let me have my manager call you back about that mortgage rate by end of day Source | Callback | Wesley Tran | Silver Spring | 📞 | Apr 24 |
| ✅ fulfilled | The mobile deposit hold will release by 9am tomorrow Source | Timeline/Delivery | Jamal Foster | Bowie | 📞 | Apr 9 |
| ✅ fulfilled | I'll update your address on file across all your accounts today Source | Account Action | Lily Tanaka | Bethesda | 📞 | Apr 16 |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today Source | Other | Beth Sullivan | Columbia | 📞 | Apr 10 |
| ✅ fulfilled | We'll have a written response on your fraud claim within 5 business days Source | Dispute Follow-up | Felipe Cruz | Annapolis | ✉️ | Apr 13 |
| ✅ fulfilled | Your new checks should be at your address within 7 business days Source | Timeline/Delivery | Elena Rodriguez | Downtown Frederick | ✉️ | May 6 |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account Source | Account Action | Lara Novak | Tysons Corner | 💬 | Apr 22 |
| ⚠️ overdue | Let me transfer you to our fraud team — they'll take care of this today Source | Escalation | Sofia Russo | Germantown | 📞 | Apr 24 |
| ✅ fulfilled | We'll have a written response on your fraud claim within 5 business days Source | Dispute Follow-up | Jamal Foster | Bowie | 📞 | May 2 |
| ✅ fulfilled | I'll add your spouse as a joint owner — should be active by tomorrow Source | Account Action | Jenna Walsh | Rockville | ✉️ | Apr 24 |
| ✅ fulfilled | I'm escalating to the regional VP — expect a call within two business days Source | Escalation | Chris Bennett | Hagerstown | 📞 | Apr 16 |
| ✅ fulfilled | We'll get that wire sent out today before the cutoff Source | Timeline/Delivery | Jenna Walsh | Rockville | 📞 | May 5 |
| ✅ fulfilled | I'm escalating this to our complaints team — someone will reach out within 48 hours Source | Escalation | Greg Patterson | Hagerstown | 📞 | Apr 11 |
| ✅ fulfilled | I'll make sure your automatic payments switch to the new account — nothing will be missed Source | Account Action | Brandon Hill | Downtown Frederick | 📞 | Apr 18 |
| ⚠️ overdue | I'm going to waive the early CD withdrawal penalty since this was our error Source | Fee Waiver | Ana Beltran | Ellicott City | ✉️ | Apr 29 |
| ✅ fulfilled | I'll make sure your automatic payments switch to the new account — nothing will be missed Source | Account Action | Jamal Foster | Bowie | 📞 | Apr 17 |
| ✅ fulfilled | I'll add your spouse as a joint owner — should be active by tomorrow Source | Account Action | Theo Brooks | Germantown | 📞 | Apr 23 |
| ✅ fulfilled | The mobile deposit hold will release by 9am tomorrow Source | Timeline/Delivery | Priya Patel | Potomac | ✉️ | May 2 |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today Source | Other | Carlos Mendez | Downtown Frederick | 📞 | Apr 25 |
| ⏳ pending | I'll have my manager call you back today about your mortgage rate Source | Escalation | Liam Carter | Ellicott City | 💬 | May 4 |
| ✅ fulfilled | I'm going to submit the dispute right now and you'll get a provisional credit within 10 business days Source | Dispute Follow-up | Riya Desai | Columbia | 📞 | Apr 27 |
| ✅ fulfilled | Let me waive the wire transfer fee for this one — credit posts overnight Source | Fee Waiver | Devon Hayes | Gaithersburg | 📞 | May 6 |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again Source | Account Action | Felipe Cruz | Annapolis | 📞 | May 4 |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today Source | Other | Jordan Lee | Silver Spring | 📞 | May 2 |
| ✅ fulfilled | We'll get that wire sent out today before the cutoff Source | Timeline/Delivery | Jamal Foster | Bowie | 📞 | Apr 10 |
| ✅ fulfilled | I'll re-enable your debit card now and text confirmation when it's done Source | Account Action | Riya Desai | Columbia | ✉️ | Apr 28 |
| ✅ fulfilled | I'll refund the $25 returned-item fee — should clear by end of day Source | Fee Waiver | Hannah Liu | Bethesda | ✉️ | Apr 24 |
| ✅ fulfilled | Let me waive the wire transfer fee for this one — credit posts overnight Source | Fee Waiver | Marcus Williams | Hagerstown | ✉️ | Apr 20 |
| ✅ fulfilled | I'll update your address on file across all your accounts today Source | Account Action | Jake Morrison | Gaithersburg | 📞 | Apr 8 |
| ⚠️ overdue | I'll get the chargeback paperwork started before the end of my shift Source | Dispute Follow-up | David Kim | Bethesda | 📞 | May 1 |
| ✅ fulfilled | I'll match the rate you were quoted at 4.25% on the auto loan Source | Rate Lock | Aisha Johnson | Columbia | 📞 | Apr 9 |
| ✅ fulfilled | I'll send you the payoff statement by email within the hour Source | Timeline/Delivery | Elena Rodriguez | Downtown Frederick | 📞 | Apr 20 |
| ⏳ pending | I can lock that rate in at 6.75% — it'll hold for 30 days Source | Rate Lock | Felipe Cruz | Annapolis | 📞 | May 6 |
| ✅ fulfilled | Let me waive the wire transfer fee for this one — credit posts overnight Source | Fee Waiver | Carlos Mendez | Downtown Frederick | ✉️ | Apr 23 |
| 🔴 broken | I'm escalating to the regional VP — expect a call within two business days Source | Escalation | Chris Bennett | Hagerstown | 📞 | Apr 11 |
| ✅ fulfilled | Let me have my manager call you back about that mortgage rate by end of day Source | Callback | Jake Morrison | Gaithersburg | 📞 | Apr 25 |
| ✅ fulfilled | Let me transfer you to our fraud team — they'll take care of this today Source | Escalation | Wesley Tran | Silver Spring | 💬 | Apr 9 |
| ✅ fulfilled | Your new checks should be at your address within 7 business days Source | Timeline/Delivery | Vera Okafor | Potomac | ✉️ | Apr 13 |
| ✅ fulfilled | I'll add your spouse as a joint owner — should be active by tomorrow Source | Account Action | Felipe Cruz | Annapolis | 📞 | Apr 22 |
| ✅ fulfilled | I'll waive the $35 overdraft fee — you'll see the credit by tomorrow Source | Fee Waiver | Priya Patel | Potomac | 📞 | Apr 21 |
| ✅ fulfilled | I'm escalating to the regional VP — expect a call within two business days Source | Escalation | Marcus Williams | Hagerstown | 💬 | Apr 9 |
| 🔴 broken | I'll have the branch manager call you back today about your mortgage rate Source | Callback | Devon Hayes | Gaithersburg | ✉️ | Apr 18 |
| ⚠️ overdue | Let me waive the wire transfer fee for this one — credit posts overnight Source | Fee Waiver | Maya Singh | Tysons Corner | ✉️ | Apr 29 |
| ✅ fulfilled | I'll personally make sure your dispute gets reviewed by Friday Source | Dispute Follow-up | Ana Beltran | Ellicott City | 💬 | Apr 10 |
| ✅ fulfilled | I'll get the chargeback paperwork started before the end of my shift Source | Dispute Follow-up | Elena Rodriguez | Downtown Frederick | 💬 | Apr 27 |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today Source | Other | Ryan O'Connor | Arlington | 📞 | Apr 8 |
| ✅ fulfilled | I'll honor the promotional CD rate of 4.85% even though it expired yesterday Source | Rate Lock | Imani Robinson | Arlington | 💬 | Apr 24 |
| ✅ fulfilled | I'll update your address on file across all your accounts today Source | Account Action | Jake Morrison | Gaithersburg | 💬 | May 5 |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today Source | Other | Maya Singh | Tysons Corner | 📞 | Apr 21 |
| 🔴 broken | I can lock that rate in at 6.75% — it'll hold for 30 days Source | Rate Lock | Marcus Williams | Hagerstown | 📞 | May 1 |
| ⚠️ overdue | Let me transfer you to our fraud team — they'll take care of this today Source | Escalation | Riya Desai | Columbia | 📞 | Apr 15 |
| ⚠️ overdue | I'll send the loan amortization breakdown to your email today Source | Other | Felipe Cruz | Annapolis | 💬 | Apr 11 |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again Source | Account Action | Theo Brooks | Germantown | 📞 | May 5 |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account Source | Account Action | Imani Robinson | Arlington | 📞 | May 2 |
| ✅ fulfilled | I'll personally make sure your dispute gets reviewed by Friday Source | Dispute Follow-up | Aisha Johnson | Columbia | 📞 | Apr 29 |
| ✅ fulfilled | Let me have my manager call you back about that mortgage rate by end of day Source | Callback | Hannah Liu | Bethesda | 📞 | May 1 |
| ⚠️ overdue | I'll have my manager call you back today about your mortgage rate Source | Escalation | Vera Okafor | Potomac | 📞 | Apr 21 |
| ✅ fulfilled | I'll make sure your automatic payments switch to the new account — nothing will be missed Source | Account Action | Devon Hayes | Gaithersburg | 📞 | Apr 29 |
| ✅ fulfilled | Let me transfer you to our fraud team — they'll take care of this today Source | Escalation | Priya Patel | Potomac | 📞 | Apr 19 |
| ✅ fulfilled | The mobile deposit hold will release by 9am tomorrow Source | Timeline/Delivery | Brandon Hill | Downtown Frederick | 📞 | Apr 21 |
| ⚠️ overdue | Your new checks should be at your address within 7 business days Source | Timeline/Delivery | Marcus Williams | Hagerstown | ✉️ | May 4 |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today Source | Other | Elena Rodriguez | Downtown Frederick | 📞 | May 5 |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again Source | Account Action | Elena Rodriguez | Downtown Frederick | 📞 | May 5 |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today Source | Other | Vera Okafor | Potomac | ✉️ | May 1 |
| ✅ fulfilled | Our small business specialist will reach out within 24 hours Source | Callback | Devon Hayes | Gaithersburg | 📞 | Apr 30 |
| ✅ fulfilled | I can lock that rate in at 6.75% — it'll hold for 30 days Source | Rate Lock | Marcus Doyle | Bowie | ✉️ | Apr 10 |
| ✅ fulfilled | I'll update your address on file across all your accounts today Source | Account Action | Hannah Liu | Bethesda | 📞 | Apr 14 |
| ✅ fulfilled | I'll match the rate you were quoted at 4.25% on the auto loan Source | Rate Lock | Ana Beltran | Ellicott City | 📞 | Apr 28 |
| ✅ fulfilled | We'll have a written response on your fraud claim within 5 business days Source | Dispute Follow-up | Ana Beltran | Ellicott City | 📞 | Apr 28 |
| ✅ fulfilled | The mobile deposit hold will release by 9am tomorrow Source | Timeline/Delivery | Jake Morrison | Gaithersburg | ✉️ | Apr 30 |
| ✅ fulfilled | Let me have my manager call you back about that mortgage rate by end of day Source | Callback | Tom Bradshaw | Silver Spring | 📞 | Apr 13 |
| ⏳ pending | I'll match the rate you were quoted at 4.25% on the auto loan Source | Rate Lock | Chris Bennett | Hagerstown | 📞 | May 2 |
| ⏳ pending | Let me transfer you to our fraud team — they'll take care of this today Source | Escalation | Lara Novak | Tysons Corner | 📞 | May 1 |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again Source | Account Action | Ryan O'Connor | Arlington | 💬 | Apr 28 |
| ✅ fulfilled | I'll make sure your automatic payments switch to the new account — nothing will be missed Source | Account Action | Devon Hayes | Gaithersburg | 💬 | Apr 26 |
| ✅ fulfilled | We'll get that wire sent out today before the cutoff Source | Timeline/Delivery | Elena Rodriguez | Downtown Frederick | 📞 | Apr 11 |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account Source | Account Action | Rachel Goldberg | Potomac | 📞 | Apr 10 |
| ✅ fulfilled | I'll mail you the official letter you can take to the DMV Source | Other | Greg Patterson | Hagerstown | 📞 | Apr 22 |
| ✅ fulfilled | I can lock that rate in at 6.75% — it'll hold for 30 days Source | Rate Lock | Jenna Walsh | Rockville | 📞 | Apr 17 |
| ✅ fulfilled | I'll mail you the official letter you can take to the DMV Source | Other | Elena Rodriguez | Downtown Frederick | 💬 | Apr 15 |
| ✅ fulfilled | I'll get the chargeback paperwork started before the end of my shift Source | Dispute Follow-up | Priya Patel | Potomac | 📞 | May 1 |
| ✅ fulfilled | I'll re-enable your debit card now and text confirmation when it's done Source | Account Action | Priya Patel | Potomac | 💬 | May 4 |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again Source | Account Action | Marcus Doyle | Bowie | 📞 | Apr 24 |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account Source | Account Action | Devon Hayes | Gaithersburg | 📞 | Apr 29 |
| ✅ fulfilled | We can secure your HELOC introductory rate at 5.99% through October Source | Rate Lock | Jamal Foster | Bowie | ✉️ | Apr 25 |
| ⏳ pending | I can lock that rate in at 6.75% — it'll hold for 30 days Source | Rate Lock | Elena Rodriguez | Downtown Frederick | ✉️ | May 3 |
| ✅ fulfilled | I'll follow up with you by Wednesday once the research on your claim is complete Source | Callback | Rachel Goldberg | Potomac | 📞 | Apr 11 |
| ✅ fulfilled | We'll have a written response on your fraud claim within 5 business days Source | Dispute Follow-up | Riya Desai | Columbia | 📞 | Apr 26 |
| ✅ fulfilled | I'll call you back tomorrow morning with the loan officer's decision Source | Callback | Wesley Tran | Silver Spring | 💬 | Apr 9 |
| ✅ fulfilled | I'll get the chargeback paperwork started before the end of my shift Source | Dispute Follow-up | Vera Okafor | Potomac | 📞 | May 3 |
| ✅ fulfilled | Let me transfer you to our fraud team — they'll take care of this today Source | Escalation | Vera Okafor | Potomac | 💬 | Apr 28 |
| ⚠️ overdue | We'll get that wire sent out today before the cutoff Source | Timeline/Delivery | Chris Bennett | Hagerstown | 📞 | Apr 25 |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today Source | Other | Chris Bennett | Hagerstown | 📞 | Apr 8 |
| ✅ fulfilled | I'm escalating this to our complaints team — someone will reach out within 48 hours Source | Escalation | Liam Carter | Ellicott City | ✉️ | Apr 9 |
| ✅ fulfilled | I'll update your address on file across all your accounts today Source | Account Action | Nina Alvarez | Rockville | 📞 | Apr 22 |
| ✅ fulfilled | Let me have my manager call you back about that mortgage rate by end of day Source | Callback | Devon Hayes | Gaithersburg | 📞 | Apr 8 |
| ⚠️ overdue | I'm escalating to the regional VP — expect a call within two business days Source | Escalation | Maya Singh | Tysons Corner | 📞 | Apr 14 |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account Source | Account Action | Theo Brooks | Germantown | 💬 | May 3 |
| ✅ fulfilled | I'll update your address on file across all your accounts today Source | Account Action | Priya Patel | Potomac | ✉️ | Apr 11 |
| ✅ fulfilled | Our retention team will follow up with a counter-offer by tomorrow afternoon Source | Escalation | Wesley Tran | Silver Spring | 📞 | Apr 10 |