Status:
Category:
240 of 240 promises
| Status | Promise | Category | Agent | Branch | Customer | Ch. | Made ↓ | Due | Resolved | Days |
|---|---|---|---|---|---|---|---|---|---|---|
| ✅ fulfilled | We'll get that wire sent out today before the cutoff | Timeline/Delivery | Olivia Park | Annapolis | BNB-****6351 | 💬 | May 6 3:56 PM | May 7 4:25 PM | May 6 3:00 PM | 1d |
| ✅ fulfilled | I'll honor the promotional CD rate of 4.85% even though it expired yesterday | Rate Lock | Sofia Russo | Germantown | BNB-****6697 | 📞 | May 6 3:55 PM | May 11 12:44 AM | May 6 3:00 PM | 3d |
| ⏳ pending | I can lock that rate in at 6.75% — it'll hold for 30 days | Rate Lock | Felipe Cruz | Annapolis | BNB-****6536 | 📞 | May 6 3:42 PM | May 10 11:46 PM | — | — |
| ⏳ pending | Our retention team will follow up with a counter-offer by tomorrow afternoon | Escalation | Brandon Hill | Downtown Frederick | BNB-****3583 | 📞 | May 6 1:46 PM | May 12 9:31 PM | — | — |
| ✅ fulfilled | I'll follow up with you by Wednesday once the research on your claim is complete | Callback | Brandon Hill | Downtown Frederick | BNB-****2887 | 📞 | May 6 1:37 PM | May 7 9:16 AM | May 6 3:00 PM | 0.3d |
| ✅ fulfilled | Let me waive the wire transfer fee for this one — credit posts overnight | Fee Waiver | Devon Hayes | Gaithersburg | BNB-****4633 | 📞 | May 6 1:25 PM | May 6 4:43 PM | May 6 3:00 PM | 0.2d |
| ⏳ pending | I'll have my manager call you back today about your mortgage rate | Escalation | David Kim | Bethesda | BNB-****1334 | 📞 | May 6 12:59 PM | May 13 8:11 AM | — | — |
| ✅ fulfilled | I'll personally make sure your dispute gets reviewed by Friday | Dispute Follow-up | Lara Novak | Tysons Corner | BNB-****5836 | 📞 | May 6 12:22 PM | May 9 7:24 AM | May 6 3:00 PM | 0.9d |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today | Other | Riya Desai | Columbia | BNB-****2891 | 📞 | May 6 11:04 AM | May 6 11:05 PM | May 6 3:00 PM | 0.4d |
| ⏳ pending | We can secure your HELOC introductory rate at 5.99% through October | Rate Lock | Sam Whitley | Gaithersburg | BNB-****8427 | 📞 | May 6 10:50 AM | May 10 1:07 PM | — | — |
| ✅ fulfilled | Your new checks should be at your address within 7 business days | Timeline/Delivery | Elena Rodriguez | Downtown Frederick | BNB-****1865 | ✉️ | May 6 10:41 AM | May 8 1:34 AM | May 6 3:00 PM | 0.5d |
| ✅ fulfilled | I'll waive the $35 overdraft fee — you'll see the credit by tomorrow | Fee Waiver | Maya Singh | Tysons Corner | BNB-****8773 | 📞 | May 6 9:40 AM | May 6 1:40 PM | May 6 11:44 AM | 0.1d |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again | Account Action | Wesley Tran | Silver Spring | BNB-****7393 | 📞 | May 6 9:39 AM | May 6 7:00 PM | May 6 1:31 PM | 0.2d |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again | Account Action | Theo Brooks | Germantown | BNB-****9996 | 📞 | May 5 3:50 PM | May 6 2:35 AM | May 5 8:20 PM | 0.2d |
| ✅ fulfilled | I'll update your address on file across all your accounts today | Account Action | Hannah Liu | Bethesda | BNB-****1330 | 💬 | May 5 3:13 PM | May 6 1:45 AM | May 5 8:53 PM | 0.2d |
| ✅ fulfilled | Our small business specialist will reach out within 24 hours | Callback | Chris Bennett | Hagerstown | BNB-****2203 | 📞 | May 5 3:03 PM | May 6 8:36 AM | May 6 4:23 AM | 0.6d |
| ✅ fulfilled | I'll update your address on file across all your accounts today | Account Action | Jake Morrison | Gaithersburg | BNB-****9131 | 💬 | May 5 2:08 PM | May 5 9:21 PM | May 5 4:45 PM | 0.1d |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account | Account Action | Hannah Liu | Bethesda | BNB-****5486 | 📞 | May 5 12:24 PM | May 5 7:19 PM | May 5 7:41 PM | 0.3d |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today | Other | Elena Rodriguez | Downtown Frederick | BNB-****2553 | 📞 | May 5 11:57 AM | May 5 10:20 PM | May 5 4:32 PM | 0.2d |
| ✅ fulfilled | Our retention team will follow up with a counter-offer by tomorrow afternoon | Escalation | Vera Okafor | Potomac | BNB-****1161 | 📞 | May 5 11:55 AM | May 12 2:57 AM | May 6 3:00 PM | 1.6d |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again | Account Action | Elena Rodriguez | Downtown Frederick | BNB-****2726 | 📞 | May 5 11:48 AM | May 5 9:03 PM | May 5 3:54 PM | 0.2d |
| ✅ fulfilled | We'll get that wire sent out today before the cutoff | Timeline/Delivery | Jenna Walsh | Rockville | BNB-****2903 | 📞 | May 5 11:43 AM | May 6 1:59 PM | May 6 4:32 AM | 0.7d |
| ✅ fulfilled | I'll send you the payoff statement by email within the hour | Timeline/Delivery | Jenna Walsh | Rockville | BNB-****9123 | 📞 | May 5 10:39 AM | May 6 11:26 PM | May 5 8:43 PM | 0.4d |
| ✅ fulfilled | Let me transfer you to our fraud team — they'll take care of this today | Escalation | Vera Okafor | Potomac | BNB-****8081 | 📞 | May 5 9:42 AM | May 11 2:54 AM | May 6 3:00 PM | 4.9d |
| ✅ fulfilled | I'll get the chargeback paperwork started before the end of my shift | Dispute Follow-up | Jake Morrison | Gaithersburg | BNB-****3064 | 📞 | May 5 9:36 AM | May 9 10:34 AM | May 6 3:00 PM | 2.3d |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again | Account Action | Felipe Cruz | Annapolis | BNB-****4806 | 📞 | May 4 2:19 PM | May 4 8:59 PM | May 4 10:58 PM | 0.4d |
| ✅ fulfilled | Let me waive the $12 monthly maintenance fee for the next three statements | Fee Waiver | Tom Bradshaw | Silver Spring | BNB-****9638 | 📞 | May 4 2:07 PM | May 4 6:59 PM | May 4 4:10 PM | 0.1d |
| ✅ fulfilled | I'll re-enable your debit card now and text confirmation when it's done | Account Action | Priya Patel | Potomac | BNB-****6013 | 💬 | May 4 11:37 AM | May 4 10:30 PM | May 4 7:00 PM | 0.3d |
| ⏳ pending | I'll have my manager call you back today about your mortgage rate | Escalation | Liam Carter | Ellicott City | BNB-****4287 | 💬 | May 4 11:31 AM | May 11 11:15 AM | — | — |
| ⚠️ overdue | Your new checks should be at your address within 7 business days | Timeline/Delivery | Marcus Williams | Hagerstown | BNB-****2380 | ✉️ | May 4 10:11 AM | May 6 12:03 AM | — | — |
| ⏳ pending | I can lock that rate in at 6.75% — it'll hold for 30 days | Rate Lock | Elena Rodriguez | Downtown Frederick | BNB-****6705 | ✉️ | May 3 3:27 PM | May 9 2:14 AM | — | — |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account | Account Action | Theo Brooks | Germantown | BNB-****8781 | 💬 | May 3 2:28 PM | May 3 9:00 PM | May 3 8:25 PM | 0.2d |
| ✅ fulfilled | I'll get the chargeback paperwork started before the end of my shift | Dispute Follow-up | Vera Okafor | Potomac | BNB-****7397 | 📞 | May 3 1:30 PM | May 6 10:12 AM | May 4 12:11 PM | 0.9d |
| ⚠️ overdue | I'll have the branch manager call you back today about your mortgage rate | Callback | Rachel Goldberg | Potomac | BNB-****5490 | 📞 | May 3 1:26 PM | May 4 6:28 AM | — | — |
| ✅ fulfilled | I'll make sure your automatic payments switch to the new account — nothing will be missed | Account Action | Lily Tanaka | Bethesda | BNB-****1853 | 💬 | May 3 11:24 AM | May 3 9:40 PM | May 3 3:12 PM | 0.2d |
| ⏳ pending | I'll match the rate you were quoted at 4.25% on the auto loan | Rate Lock | Chris Bennett | Hagerstown | BNB-****4283 | 📞 | May 2 4:50 PM | May 6 11:27 PM | — | — |
| ✅ fulfilled | I'll make sure your automatic payments switch to the new account — nothing will be missed | Account Action | Liam Carter | Ellicott City | BNB-****3752 | ✉️ | May 2 3:15 PM | May 2 11:57 PM | May 2 7:57 PM | 0.2d |
| ✅ fulfilled | The mobile deposit hold will release by 9am tomorrow | Timeline/Delivery | Priya Patel | Potomac | BNB-****3941 | ✉️ | May 2 2:03 PM | May 4 1:05 AM | May 3 12:56 AM | 0.5d |
| ✅ fulfilled | We'll have a written response on your fraud claim within 5 business days | Dispute Follow-up | Jamal Foster | Bowie | BNB-****2384 | 📞 | May 2 1:23 PM | May 5 8:32 AM | May 4 6:26 PM | 2.2d |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account | Account Action | Imani Robinson | Arlington | BNB-****1169 | 📞 | May 2 1:02 PM | May 2 11:13 PM | May 2 5:07 PM | 0.2d |
| ✅ fulfilled | Let me waive the wire transfer fee for this one — credit posts overnight | Fee Waiver | Sofia Russo | Germantown | BNB-****9119 | 📞 | May 2 11:45 AM | May 2 4:37 PM | May 2 2:34 PM | 0.1d |
| ✅ fulfilled | I'll call you back tomorrow morning with the loan officer's decision | Callback | Felipe Cruz | Annapolis | BNB-****7220 | 📞 | May 2 10:47 AM | May 3 5:16 AM | May 3 12:34 AM | 0.6d |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today | Other | Jordan Lee | Silver Spring | BNB-****4979 | 📞 | May 2 10:41 AM | May 2 11:31 PM | May 2 6:16 PM | 0.3d |
| ✅ fulfilled | Let me have my manager call you back about that mortgage rate by end of day | Callback | Hannah Liu | Bethesda | BNB-****1515 | 📞 | May 1 3:44 PM | May 2 6:19 AM | May 2 5:32 AM | 0.6d |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again | Account Action | Ryan O'Connor | Arlington | BNB-****4967 | 📞 | May 1 3:31 PM | May 1 10:16 PM | May 1 6:17 PM | 0.1d |
| ✅ fulfilled | Our small business specialist will reach out within 24 hours | Callback | Lara Novak | Tysons Corner | BNB-****4098 | 📞 | May 1 2:40 PM | May 2 6:13 AM | May 2 5:12 AM | 0.6d |
| ⚠️ overdue | I'll get the chargeback paperwork started before the end of my shift | Dispute Follow-up | David Kim | Bethesda | BNB-****6017 | 📞 | May 1 1:44 PM | May 4 2:22 PM | — | — |
| ✅ fulfilled | I'll get the chargeback paperwork started before the end of my shift | Dispute Follow-up | Priya Patel | Potomac | BNB-****5840 | 📞 | May 1 11:52 AM | May 4 3:48 PM | May 2 4:54 PM | 1.2d |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again | Account Action | Vera Okafor | Potomac | BNB-****1157 | ✉️ | May 1 11:48 AM | May 1 7:40 PM | May 1 4:21 PM | 0.2d |
| ⏳ pending | Let me transfer you to our fraud team — they'll take care of this today | Escalation | Lara Novak | Tysons Corner | BNB-****4456 | 📞 | May 1 11:45 AM | May 7 4:45 PM | — | — |
| 🔴 broken | I can lock that rate in at 6.75% — it'll hold for 30 days | Rate Lock | Marcus Williams | Hagerstown | BNB-****9477 | 📞 | May 1 11:38 AM | May 6 3:11 AM | — | — |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today | Other | Vera Okafor | Potomac | BNB-****2899 | ✉️ | May 1 10:40 AM | May 2 2:38 AM | May 2 12:28 AM | 0.6d |
| ✅ fulfilled | I'll get the chargeback paperwork started before the end of my shift | Dispute Follow-up | Sarah Chen | Bethesda | BNB-****7908 | 📞 | May 1 10:37 AM | May 4 9:33 PM | May 3 1:36 PM | 2.1d |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again | Account Action | Nina Alvarez | Rockville | BNB-****9473 | 📞 | Apr 30 4:44 PM | May 1 12:25 AM | Apr 30 9:35 PM | 0.2d |
| ✅ fulfilled | I'm going to waive the early CD withdrawal penalty since this was our error | Fee Waiver | Devon Hayes | Gaithersburg | BNB-****9811 | 📞 | Apr 30 3:48 PM | Apr 30 8:49 PM | Apr 30 5:18 PM | 0.1d |
| ✅ fulfilled | I'll call you back tomorrow morning with the loan officer's decision | Callback | Sarah Chen | Bethesda | BNB-****5832 | 📞 | Apr 30 2:27 PM | May 1 5:50 AM | May 1 8:31 AM | 0.8d |
| ✅ fulfilled | I'll call you back tomorrow morning with the loan officer's decision | Callback | Carlos Mendez | Downtown Frederick | BNB-****5663 | 📞 | Apr 30 2:24 PM | May 1 1:15 PM | Apr 30 9:19 PM | 0.3d |
| ✅ fulfilled | The mobile deposit hold will release by 9am tomorrow | Timeline/Delivery | Jake Morrison | Gaithersburg | BNB-****3937 | ✉️ | Apr 30 11:51 AM | May 2 4:37 AM | May 1 8:57 PM | 1.4d |
| ⚠️ overdue | Our small business specialist will reach out within 24 hours | Callback | Aisha Johnson | Columbia | BNB-****2714 | ✉️ | Apr 30 11:33 AM | May 1 6:50 AM | — | — |
| 🔴 broken | I'll re-enable your debit card now and text confirmation when it's done | Account Action | Jake Morrison | Gaithersburg | BNB-****2895 | ✉️ | Apr 30 10:09 AM | Apr 30 9:02 PM | — | — |
| ✅ fulfilled | Our small business specialist will reach out within 24 hours | Callback | Devon Hayes | Gaithersburg | BNB-****3072 | 📞 | Apr 30 9:47 AM | May 1 4:09 AM | Apr 30 8:15 PM | 0.4d |
| ⚠️ overdue | I'm going to waive the early CD withdrawal penalty since this was our error | Fee Waiver | Ana Beltran | Ellicott City | BNB-****3422 | ✉️ | Apr 29 3:57 PM | Apr 29 7:29 PM | — | — |
| ✅ fulfilled | Let me transfer you to our fraud team — they'll take care of this today | Escalation | Tom Bradshaw | Silver Spring | BNB-****9469 | 💬 | Apr 29 3:44 PM | May 5 5:38 PM | May 2 10:53 PM | 3.3d |
| ✅ fulfilled | I'll make sure your automatic payments switch to the new account — nothing will be missed | Account Action | Devon Hayes | Gaithersburg | BNB-****1861 | 📞 | Apr 29 2:41 PM | Apr 30 1:46 AM | Apr 29 7:05 PM | 0.2d |
| ✅ fulfilled | We'll have a written response on your fraud claim within 5 business days | Dispute Follow-up | Wesley Tran | Silver Spring | BNB-****6001 | 📞 | Apr 29 1:34 PM | May 2 9:52 AM | May 1 5:28 PM | 2.2d |
| ✅ fulfilled | I'll honor the promotional CD rate of 4.85% even though it expired yesterday | Rate Lock | Ryan O'Connor | Arlington | BNB-****8604 | 📞 | Apr 29 11:58 AM | May 3 5:42 AM | May 1 7:20 AM | 1.8d |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account | Account Action | Devon Hayes | Gaithersburg | BNB-****6359 | 📞 | Apr 29 10:53 AM | Apr 29 5:31 PM | Apr 29 8:03 PM | 0.4d |
| ✅ fulfilled | We'll get that wire sent out today before the cutoff | Timeline/Delivery | Jordan Lee | Silver Spring | BNB-****6870 | 📞 | Apr 29 10:48 AM | Apr 30 10:54 AM | Apr 30 12:16 AM | 0.6d |
| ⚠️ overdue | Let me waive the wire transfer fee for this one — credit posts overnight | Fee Waiver | Maya Singh | Tysons Corner | BNB-****8266 | ✉️ | Apr 29 10:39 AM | Apr 29 4:12 PM | — | — |
| ✅ fulfilled | I'll personally make sure your dispute gets reviewed by Friday | Dispute Follow-up | Aisha Johnson | Columbia | BNB-****1342 | 📞 | Apr 29 9:01 AM | May 2 12:16 AM | Apr 30 7:38 PM | 1.4d |
| ✅ fulfilled | I'll update your address on file across all your accounts today | Account Action | Lily Tanaka | Bethesda | BNB-****3414 | 💬 | Apr 28 3:58 PM | Apr 29 1:58 AM | Apr 29 1:14 AM | 0.4d |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account | Account Action | Sam Whitley | Gaithersburg | BNB-****9984 | 📞 | Apr 28 1:27 PM | Apr 28 11:30 PM | Apr 28 8:57 PM | 0.3d |
| ✅ fulfilled | Let me transfer you to our fraud team — they'll take care of this today | Escalation | Vera Okafor | Potomac | BNB-****7570 | 💬 | Apr 28 11:54 AM | May 4 6:00 AM | May 3 6:40 PM | 5.3d |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again | Account Action | Ryan O'Connor | Arlington | BNB-****4629 | 💬 | Apr 28 11:29 AM | Apr 28 8:59 PM | Apr 28 3:51 PM | 0.2d |
| ✅ fulfilled | I'll re-enable your debit card now and text confirmation when it's done | Account Action | Riya Desai | Columbia | BNB-****5325 | ✉️ | Apr 28 11:06 AM | Apr 28 9:52 PM | Apr 28 1:40 PM | 0.1d |
| ✅ fulfilled | I'll follow up with you by Wednesday once the research on your claim is complete | Callback | Marcus Doyle | Bowie | BNB-****5309 | 📞 | Apr 28 10:53 AM | Apr 29 10:24 AM | Apr 29 6:23 AM | 0.8d |
| ✅ fulfilled | I'll match the rate you were quoted at 4.25% on the auto loan | Rate Lock | Ana Beltran | Ellicott City | BNB-****3591 | 📞 | Apr 28 10:49 AM | May 1 9:00 PM | Apr 30 5:26 PM | 2.3d |
| ✅ fulfilled | We'll have a written response on your fraud claim within 5 business days | Dispute Follow-up | Ana Beltran | Ellicott City | BNB-****3764 | 📞 | Apr 28 10:47 AM | May 2 5:42 AM | May 1 7:24 PM | 3.4d |
| ✅ fulfilled | We can secure your HELOC introductory rate at 5.99% through October | Rate Lock | Marcus Doyle | Bowie | BNB-****5317 | 📞 | Apr 28 10:15 AM | May 1 3:55 PM | May 2 12:48 AM | 3.6d |
| ✅ fulfilled | I'll follow up with you by Wednesday once the research on your claim is complete | Callback | Jenna Walsh | Rockville | BNB-****3929 | ✉️ | Apr 28 10:13 AM | Apr 29 1:18 AM | Apr 28 4:26 PM | 0.3d |
| 🔴 broken | Our retention team will follow up with a counter-offer by tomorrow afternoon | Escalation | Maya Singh | Tysons Corner | BNB-****1165 | 📞 | Apr 27 3:56 PM | May 3 4:15 PM | — | — |
| ✅ fulfilled | I'm going to waive the early CD withdrawal penalty since this was our error | Fee Waiver | Wesley Tran | Silver Spring | BNB-****2722 | 💬 | Apr 27 2:30 PM | Apr 27 5:48 PM | Apr 27 5:53 PM | 0.1d |
| ✅ fulfilled | I'll get the chargeback paperwork started before the end of my shift | Dispute Follow-up | Elena Rodriguez | Downtown Frederick | BNB-****8612 | 💬 | Apr 27 1:02 PM | Apr 30 3:18 AM | Apr 29 4:59 PM | 2.2d |
| ✅ fulfilled | I'm going to submit the dispute right now and you'll get a provisional credit within 10 business days | Dispute Follow-up | Riya Desai | Columbia | BNB-****4460 | 📞 | Apr 27 11:47 AM | May 1 1:00 AM | Apr 29 3:19 PM | 2.1d |
| ✅ fulfilled | We'll get that wire sent out today before the cutoff | Timeline/Delivery | Ryan O'Connor | Arlington | BNB-****9992 | 📞 | Apr 27 10:51 AM | Apr 28 2:40 PM | Apr 28 6:50 AM | 0.8d |
| ✅ fulfilled | I'm going to submit the dispute right now and you'll get a provisional credit within 10 business days | Dispute Follow-up | Marcus Williams | Hagerstown | BNB-****1503 | ✉️ | Apr 26 4:12 PM | Apr 30 4:36 PM | Apr 29 5:55 AM | 2.6d |
| ✅ fulfilled | I'll re-enable your debit card now and text confirmation when it's done | Account Action | Marcus Williams | Hagerstown | BNB-****6178 | 💬 | Apr 26 4:00 PM | Apr 27 2:29 AM | Apr 27 12:38 AM | 0.4d |
| ⚠️ overdue | Your replacement debit card will arrive in 5-7 business days | Timeline/Delivery | Nina Alvarez | Rockville | BNB-****4102 | ✉️ | Apr 26 3:54 PM | Apr 27 9:26 PM | — | — |
| ✅ fulfilled | We'll have a written response on your fraud claim within 5 business days | Dispute Follow-up | Riya Desai | Columbia | BNB-****7051 | 📞 | Apr 26 3:50 PM | Apr 29 4:22 AM | Apr 28 11:05 AM | 1.8d |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account | Account Action | Marcus Williams | Hagerstown | BNB-****4625 | 📞 | Apr 26 1:35 PM | Apr 26 11:09 PM | Apr 26 5:17 PM | 0.2d |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account | Account Action | Aisha Johnson | Columbia | BNB-****8777 | ✉️ | Apr 26 10:45 AM | Apr 26 7:10 PM | Apr 26 1:37 PM | 0.1d |
| ✅ fulfilled | I'll make sure your automatic payments switch to the new account — nothing will be missed | Account Action | Devon Hayes | Gaithersburg | BNB-****4802 | 💬 | Apr 26 9:18 AM | Apr 26 6:24 PM | Apr 26 2:15 PM | 0.2d |
| ✅ fulfilled | We can secure your HELOC introductory rate at 5.99% through October | Rate Lock | Nina Alvarez | Rockville | BNB-****5313 | 📞 | Apr 25 3:53 PM | Apr 30 4:33 PM | Apr 27 10:07 AM | 1.8d |
| ⚠️ overdue | Let me transfer you to our fraud team — they'll take care of this today | Escalation | Ana Beltran | Ellicott City | BNB-****4798 | 📞 | Apr 25 2:50 PM | May 1 6:32 PM | — | — |
| ✅ fulfilled | I'll mail you the official letter you can take to the DMV | Other | Riya Desai | Columbia | BNB-****2199 | ✉️ | Apr 25 2:40 PM | Apr 26 3:31 AM | Apr 25 9:44 PM | 0.3d |
| ✅ fulfilled | I'll match the rate you were quoted at 4.25% on the auto loan | Rate Lock | Carlos Mendez | Downtown Frederick | BNB-****9642 | 📞 | Apr 25 2:34 PM | Apr 30 2:36 PM | Apr 29 3:38 AM | 3.5d |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today | Other | Carlos Mendez | Downtown Frederick | BNB-****4114 | 📞 | Apr 25 2:12 PM | Apr 26 5:03 AM | Apr 25 10:07 PM | 0.3d |
| ✅ fulfilled | I'm going to waive the early CD withdrawal penalty since this was our error | Fee Waiver | Sarah Chen | Bethesda | BNB-****2718 | 💬 | Apr 25 1:22 PM | Apr 25 5:26 PM | Apr 25 4:47 PM | 0.1d |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today | Other | Carlos Mendez | Downtown Frederick | BNB-****1511 | 📞 | Apr 25 11:54 AM | Apr 26 4:21 AM | Apr 25 9:20 PM | 0.4d |
| ✅ fulfilled | I'll have the branch manager call you back today about your mortgage rate | Callback | Priya Patel | Potomac | BNB-****6874 | 📞 | Apr 25 11:30 AM | Apr 26 3:33 AM | Apr 26 8:34 AM | 0.9d |
| ⚠️ overdue | We'll get that wire sent out today before the cutoff | Timeline/Delivery | Chris Bennett | Hagerstown | BNB-****7743 | 📞 | Apr 25 11:22 AM | Apr 26 9:39 PM | — | — |
| ✅ fulfilled | We can secure your HELOC introductory rate at 5.99% through October | Rate Lock | Jamal Foster | Bowie | BNB-****6532 | ✉️ | Apr 25 11:17 AM | Apr 28 8:09 PM | Apr 29 2:19 AM | 3.6d |
| ✅ fulfilled | Let me have my manager call you back about that mortgage rate by end of day | Callback | Jake Morrison | Gaithersburg | BNB-****7055 | 📞 | Apr 25 10:55 AM | Apr 26 5:25 AM | Apr 26 7:53 AM | 0.9d |
| ✅ fulfilled | I'll follow up with you by Wednesday once the research on your claim is complete | Callback | Liam Carter | Ellicott City | BNB-****5136 | 📞 | Apr 24 4:08 PM | Apr 25 8:07 AM | Apr 25 12:34 AM | 0.4d |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again | Account Action | Marcus Doyle | Bowie | BNB-****6186 | 📞 | Apr 24 3:41 PM | Apr 25 12:41 AM | Apr 25 12:57 AM | 0.4d |
| ✅ fulfilled | I'll add your spouse as a joint owner — should be active by tomorrow | Account Action | Jenna Walsh | Rockville | BNB-****2557 | ✉️ | Apr 24 2:45 PM | Apr 25 1:29 AM | Apr 24 9:23 PM | 0.3d |
| ✅ fulfilled | I'll refund the $25 returned-item fee — should clear by end of day | Fee Waiver | Hannah Liu | Bethesda | BNB-****5498 | ✉️ | Apr 24 1:05 PM | Apr 24 5:16 PM | Apr 24 3:26 PM | 0.1d |
| ⚠️ overdue | Let me transfer you to our fraud team — they'll take care of this today | Escalation | Sofia Russo | Germantown | BNB-****2211 | 📞 | Apr 24 12:30 PM | Apr 29 2:46 AM | — | — |
| ✅ fulfilled | I'll honor the promotional CD rate of 4.85% even though it expired yesterday | Rate Lock | Imani Robinson | Arlington | BNB-****8958 | 💬 | Apr 24 10:38 AM | Apr 28 9:31 PM | Apr 26 5:39 AM | 1.8d |
| ✅ fulfilled | Let me have my manager call you back about that mortgage rate by end of day | Callback | Wesley Tran | Silver Spring | BNB-****1000 | 📞 | Apr 24 10:13 AM | Apr 25 5:31 AM | Apr 24 10:07 PM | 0.5d |
| 🔴 broken | I'll honor the promotional CD rate of 4.85% even though it expired yesterday | Rate Lock | Sam Whitley | Gaithersburg | BNB-****4617 | 📞 | Apr 23 3:54 PM | Apr 27 9:04 PM | — | — |
| 🔴 broken | I'm escalating this to our complaints team — someone will reach out within 48 hours | Escalation | Liam Carter | Ellicott City | BNB-****5828 | 💬 | Apr 23 3:42 PM | Apr 29 10:58 PM | — | — |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today | Other | Chris Bennett | Hagerstown | BNB-****3760 | 📞 | Apr 23 3:34 PM | Apr 24 4:38 AM | Apr 24 4:50 AM | 0.6d |
| ✅ fulfilled | I'm escalating to the regional VP — expect a call within two business days | Escalation | Greg Patterson | Hagerstown | BNB-****4106 | ✉️ | Apr 23 3:26 PM | Apr 29 1:05 PM | Apr 25 8:19 AM | 1.7d |
| ✅ fulfilled | We'll have a written response on your fraud claim within 5 business days | Dispute Follow-up | Liam Carter | Ellicott City | BNB-****8600 | 📞 | Apr 23 3:10 PM | Apr 26 1:59 PM | Apr 24 10:59 PM | 1.3d |
| ✅ fulfilled | I'll follow up with you by Wednesday once the research on your claim is complete | Callback | Jenna Walsh | Rockville | BNB-****3587 | ✉️ | Apr 23 2:57 PM | Apr 24 11:14 AM | Apr 23 9:18 PM | 0.3d |
| ✅ fulfilled | Let me waive the wire transfer fee for this one — credit posts overnight | Fee Waiver | Carlos Mendez | Downtown Frederick | BNB-****6709 | ✉️ | Apr 23 2:55 PM | Apr 23 7:42 PM | Apr 23 5:14 PM | 0.1d |
| ✅ fulfilled | We can secure your HELOC introductory rate at 5.99% through October | Rate Lock | Ana Beltran | Ellicott City | BNB-****6524 | 📞 | Apr 23 2:16 PM | Apr 29 12:27 AM | Apr 25 12:53 AM | 1.4d |
| 🔴 broken | Our retention team will follow up with a counter-offer by tomorrow afternoon | Escalation | Greg Patterson | Hagerstown | BNB-****4452 | 💬 | Apr 23 2:12 PM | Apr 28 10:41 AM | — | — |
| ✅ fulfilled | I'll add your spouse as a joint owner — should be active by tomorrow | Account Action | Ryan O'Connor | Arlington | BNB-****5482 | 📞 | Apr 23 2:10 PM | Apr 24 12:35 AM | Apr 23 9:08 PM | 0.3d |
| ✅ fulfilled | Your new checks should be at your address within 7 business days | Timeline/Delivery | Chris Bennett | Hagerstown | BNB-****3579 | 📞 | Apr 23 1:52 PM | Apr 25 2:25 AM | Apr 24 10:39 AM | 0.9d |
| ✅ fulfilled | I'll add your spouse as a joint owner — should be active by tomorrow | Account Action | Theo Brooks | Germantown | BNB-****3768 | 📞 | Apr 23 12:15 PM | Apr 23 7:07 PM | Apr 23 4:39 PM | 0.2d |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account | Account Action | Lily Tanaka | Bethesda | BNB-****3410 | 💬 | Apr 23 11:31 AM | Apr 23 6:30 PM | Apr 23 6:58 PM | 0.3d |
| ✅ fulfilled | We can secure your HELOC introductory rate at 5.99% through October | Rate Lock | Jordan Lee | Silver Spring | BNB-****3406 | 💬 | Apr 23 11:25 AM | Apr 26 6:58 PM | Apr 27 6:32 AM | 3.8d |
| ✅ fulfilled | We'll have a written response on your fraud claim within 5 business days | Dispute Follow-up | Marcus Doyle | Bowie | BNB-****8085 | ✉️ | Apr 23 10:46 AM | Apr 27 2:35 PM | Apr 25 12:29 AM | 1.6d |
| ✅ fulfilled | I'll mail you the official letter you can take to the DMV | Other | Greg Patterson | Hagerstown | BNB-****5321 | 📞 | Apr 22 4:07 PM | Apr 23 8:38 AM | Apr 23 2:26 AM | 0.4d |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again | Account Action | Tom Bradshaw | Silver Spring | BNB-****4275 | 📞 | Apr 22 3:34 PM | Apr 22 10:36 PM | Apr 22 8:44 PM | 0.2d |
| ✅ fulfilled | I'll add your spouse as a joint owner — should be active by tomorrow | Account Action | Felipe Cruz | Annapolis | BNB-****7574 | 📞 | Apr 22 2:43 PM | Apr 23 12:21 AM | Apr 22 7:50 PM | 0.2d |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account | Account Action | Lara Novak | Tysons Corner | BNB-****2038 | 💬 | Apr 22 2:34 PM | Apr 23 12:49 AM | Apr 22 6:40 PM | 0.2d |
| ✅ fulfilled | Let me waive the $12 monthly maintenance fee for the next three statements | Fee Waiver | Nina Alvarez | Rockville | BNB-****6347 | ✉️ | Apr 22 2:21 PM | Apr 22 6:26 PM | Apr 22 3:34 PM | 0.1d |
| ✅ fulfilled | I'll update your address on file across all your accounts today | Account Action | Nina Alvarez | Rockville | BNB-****8262 | 📞 | Apr 22 2:03 PM | Apr 22 9:41 PM | Apr 22 8:07 PM | 0.3d |
| ✅ fulfilled | I'm escalating this to our complaints team — someone will reach out within 48 hours | Escalation | Theo Brooks | Germantown | BNB-****9815 | ✉️ | Apr 21 4:20 PM | Apr 26 6:47 PM | Apr 23 5:43 PM | 2.1d |
| ✅ fulfilled | I'll send you the payoff statement by email within the hour | Timeline/Delivery | Marcus Williams | Hagerstown | BNB-****1684 | 📞 | Apr 21 3:48 PM | Apr 23 7:50 AM | Apr 23 2:10 AM | 1.4d |
| ⚠️ overdue | I'll have my manager call you back today about your mortgage rate | Escalation | Vera Okafor | Potomac | BNB-****1688 | 📞 | Apr 21 3:28 PM | Apr 27 4:41 AM | — | — |
| ✅ fulfilled | I'm going to waive the early CD withdrawal penalty since this was our error | Fee Waiver | Priya Patel | Potomac | BNB-****8431 | 📞 | Apr 21 3:22 PM | Apr 21 8:36 PM | Apr 21 5:36 PM | 0.1d |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today | Other | Maya Singh | Tysons Corner | BNB-****9304 | 📞 | Apr 21 2:40 PM | Apr 22 2:53 AM | Apr 21 7:34 PM | 0.2d |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account | Account Action | Sarah Chen | Bethesda | BNB-****7566 | 📞 | Apr 21 2:08 PM | Apr 22 1:08 AM | Apr 21 7:33 PM | 0.2d |
| ✅ fulfilled | I'll make sure your automatic payments switch to the new account — nothing will be missed | Account Action | Liam Carter | Ellicott City | BNB-****2376 | 💬 | Apr 21 11:59 AM | Apr 21 11:07 PM | Apr 21 2:45 PM | 0.1d |
| ✅ fulfilled | Let me waive the $12 monthly maintenance fee for the next three statements | Fee Waiver | Brandon Hill | Downtown Frederick | BNB-****9819 | 📞 | Apr 21 11:48 AM | Apr 21 4:06 PM | Apr 21 3:39 PM | 0.2d |
| ✅ fulfilled | The mobile deposit hold will release by 9am tomorrow | Timeline/Delivery | Brandon Hill | Downtown Frederick | BNB-****2207 | 📞 | Apr 21 10:59 AM | Apr 23 4:40 AM | Apr 22 11:35 AM | 1d |
| ✅ fulfilled | Let me have my manager call you back about that mortgage rate by end of day | Callback | Sofia Russo | Germantown | BNB-****1849 | ✉️ | Apr 21 10:53 AM | Apr 22 10:22 AM | Apr 21 10:50 PM | 0.5d |
| ✅ fulfilled | I'll waive the $35 overdraft fee — you'll see the credit by tomorrow | Fee Waiver | Priya Patel | Potomac | BNB-****7747 | 📞 | Apr 21 10:42 AM | Apr 21 3:54 PM | Apr 21 3:01 PM | 0.2d |
| 🔴 broken | I'm escalating this to our complaints team — someone will reach out within 48 hours | Escalation | Elena Rodriguez | Downtown Frederick | BNB-****1338 | ✉️ | Apr 21 10:39 AM | Apr 27 10:11 PM | — | — |
| ✅ fulfilled | I'll send you the payoff statement by email within the hour | Timeline/Delivery | Elena Rodriguez | Downtown Frederick | BNB-****6363 | 📞 | Apr 20 3:46 PM | Apr 21 7:50 PM | Apr 21 8:54 PM | 1.2d |
| ✅ fulfilled | Let me waive the wire transfer fee for this one — credit posts overnight | Fee Waiver | Marcus Williams | Hagerstown | BNB-****5671 | ✉️ | Apr 20 2:58 PM | Apr 20 7:21 PM | Apr 20 6:07 PM | 0.1d |
| ✅ fulfilled | I'll call you back tomorrow morning with the loan officer's decision | Callback | Ana Beltran | Ellicott City | BNB-****6174 | 💬 | Apr 20 2:04 PM | Apr 21 7:31 AM | Apr 21 3:37 AM | 0.6d |
| ✅ fulfilled | I'm escalating to the regional VP — expect a call within two business days | Escalation | Carlos Mendez | Downtown Frederick | BNB-****3241 | 💬 | Apr 20 1:08 PM | Apr 25 6:43 PM | Apr 23 8:09 PM | 3.3d |
| ✅ fulfilled | Your replacement debit card will arrive in 5-7 business days | Timeline/Delivery | Hannah Liu | Bethesda | BNB-****7047 | ✉️ | Apr 20 10:16 AM | Apr 21 7:28 PM | Apr 20 11:47 PM | 0.6d |
| ✅ fulfilled | We'll get that wire sent out today before the cutoff | Timeline/Delivery | Ryan O'Connor | Arlington | BNB-****9988 | ✉️ | Apr 19 2:29 PM | Apr 21 4:27 AM | Apr 20 3:26 AM | 0.5d |
| ✅ fulfilled | I'll have the branch manager call you back today about your mortgage rate | Callback | Greg Patterson | Hagerstown | BNB-****7739 | 💬 | Apr 19 2:08 PM | Apr 20 8:49 AM | Apr 20 7:14 AM | 0.7d |
| ✅ fulfilled | I'll make sure your automatic payments switch to the new account — nothing will be missed | Account Action | Jamal Foster | Bowie | BNB-****3925 | 📞 | Apr 19 12:08 PM | Apr 19 7:40 PM | Apr 19 9:19 PM | 0.4d |
| ✅ fulfilled | I can lock that rate in at 6.75% — it'll hold for 30 days | Rate Lock | Lily Tanaka | Bethesda | BNB-****8254 | ✉️ | Apr 19 10:26 AM | Apr 24 10:22 PM | Apr 21 3:04 AM | 1.7d |
| ✅ fulfilled | Let me transfer you to our fraud team — they'll take care of this today | Escalation | Priya Patel | Potomac | BNB-****2034 | 📞 | Apr 19 10:00 AM | Apr 23 3:38 PM | Apr 21 2:14 PM | 2.2d |
| ✅ fulfilled | I'm going to put a note on your account so you won't be charged that fee again | Account Action | Theo Brooks | Germantown | BNB-****9646 | ✉️ | Apr 18 3:16 PM | Apr 18 11:09 PM | Apr 18 6:53 PM | 0.2d |
| ⚠️ overdue | Let me transfer you to our fraud team — they'll take care of this today | Escalation | Marcus Doyle | Bowie | BNB-****9296 | ✉️ | Apr 18 2:15 PM | Apr 25 4:45 AM | — | — |
| ✅ fulfilled | Let me transfer you to our fraud team — they'll take care of this today | Escalation | Elena Rodriguez | Downtown Frederick | BNB-****2541 | 💬 | Apr 18 1:34 PM | Apr 23 2:29 PM | Apr 22 9:00 AM | 3.8d |
| ✅ fulfilled | I'll make sure your automatic payments switch to the new account — nothing will be missed | Account Action | Brandon Hill | Downtown Frederick | BNB-****3249 | 📞 | Apr 18 10:31 AM | Apr 18 7:05 PM | Apr 18 1:05 PM | 0.1d |
| 🔴 broken | I'll have the branch manager call you back today about your mortgage rate | Callback | Devon Hayes | Gaithersburg | BNB-****8093 | ✉️ | Apr 18 10:29 AM | Apr 19 8:15 AM | — | — |
| ✅ fulfilled | Your new checks should be at your address within 7 business days | Timeline/Delivery | Riya Desai | Columbia | BNB-****7912 | ✉️ | Apr 17 4:42 PM | Apr 19 6:38 AM | Apr 18 11:48 AM | 0.8d |
| ✅ fulfilled | I can lock that rate in at 6.75% — it'll hold for 30 days | Rate Lock | Jenna Walsh | Rockville | BNB-****5494 | 📞 | Apr 17 2:10 PM | Apr 21 9:51 PM | Apr 20 2:11 PM | 3d |
| ✅ fulfilled | I'm escalating to the regional VP — expect a call within two business days | Escalation | Sofia Russo | Germantown | BNB-****5659 | 📞 | Apr 17 12:16 PM | Apr 21 2:40 PM | Apr 20 12:07 PM | 3d |
| ✅ fulfilled | I'll make sure your automatic payments switch to the new account — nothing will be missed | Account Action | Jamal Foster | Bowie | BNB-****3595 | 📞 | Apr 17 10:56 AM | Apr 17 6:06 PM | Apr 17 2:01 PM | 0.1d |
| ✅ fulfilled | I'll send you the payoff statement by email within the hour | Timeline/Delivery | Theo Brooks | Germantown | BNB-****9465 | 📞 | Apr 17 9:20 AM | Apr 18 1:05 PM | Apr 17 8:21 PM | 0.5d |
| ✅ fulfilled | Your replacement debit card will arrive in 5-7 business days | Timeline/Delivery | Chris Bennett | Hagerstown | BNB-****6005 | 📞 | Apr 16 3:50 PM | Apr 18 1:07 AM | Apr 18 2:47 AM | 1.5d |
| ✅ fulfilled | I'll waive the $35 overdraft fee — you'll see the credit by tomorrow | Fee Waiver | Sofia Russo | Germantown | BNB-****6355 | 📞 | Apr 16 3:36 PM | Apr 16 7:00 PM | Apr 16 7:32 PM | 0.2d |
| 🔴 broken | We'll have a written response on your fraud claim within 5 business days | Dispute Follow-up | Marcus Williams | Hagerstown | BNB-****4963 | 📞 | Apr 16 3:27 PM | Apr 20 7:08 PM | — | — |
| ✅ fulfilled | I'm escalating to the regional VP — expect a call within two business days | Escalation | Chris Bennett | Hagerstown | BNB-****2730 | 📞 | Apr 16 12:27 PM | Apr 21 9:57 PM | Apr 21 10:18 AM | 4.9d |
| ✅ fulfilled | I'll update your address on file across all your accounts today | Account Action | Lily Tanaka | Bethesda | BNB-****1346 | 📞 | Apr 16 12:18 PM | Apr 16 8:37 PM | Apr 16 8:35 PM | 0.3d |
| ✅ fulfilled | Our retention team will follow up with a counter-offer by tomorrow afternoon | Escalation | Sarah Chen | Bethesda | BNB-****4271 | 📞 | Apr 15 2:58 PM | Apr 21 2:40 PM | Apr 20 6:09 AM | 4.6d |
| ✅ fulfilled | I'll mail you the official letter you can take to the DMV | Other | Jamal Foster | Bowie | BNB-****4790 | 📞 | Apr 15 2:17 PM | Apr 16 3:12 AM | Apr 16 12:44 AM | 0.4d |
| ✅ fulfilled | The mobile deposit hold will release by 9am tomorrow | Timeline/Delivery | Imani Robinson | Arlington | BNB-****6182 | 📞 | Apr 15 1:37 PM | Apr 16 1:52 PM | Apr 16 12:46 PM | 1d |
| ✅ fulfilled | I'm going to submit the dispute right now and you'll get a provisional credit within 10 business days | Dispute Follow-up | Theo Brooks | Germantown | BNB-****9292 | 📞 | Apr 15 11:44 AM | Apr 19 1:46 AM | Apr 18 10:56 AM | 3d |
| ✅ fulfilled | I'll send you the payoff statement by email within the hour | Timeline/Delivery | Brandon Hill | Downtown Frederick | BNB-****2372 | ✉️ | Apr 15 11:21 AM | Apr 16 4:58 PM | Apr 16 9:25 AM | 0.9d |
| ⚠️ overdue | I'll personally make sure your dispute gets reviewed by Friday | Dispute Follow-up | Priya Patel | Potomac | BNB-****4279 | 📞 | Apr 15 11:04 AM | Apr 18 3:06 PM | — | — |
| ✅ fulfilled | I'll mail you the official letter you can take to the DMV | Other | Lara Novak | Tysons Corner | BNB-****8258 | 📞 | Apr 15 11:02 AM | Apr 15 10:14 PM | Apr 16 12:23 AM | 0.6d |
| ✅ fulfilled | The mobile deposit hold will release by 9am tomorrow | Timeline/Delivery | Tom Bradshaw | Silver Spring | BNB-****2368 | 📞 | Apr 15 10:56 AM | Apr 16 4:36 PM | Apr 16 12:54 PM | 1.1d |
| ⚠️ overdue | Let me transfer you to our fraud team — they'll take care of this today | Escalation | Riya Desai | Columbia | BNB-****9650 | 📞 | Apr 15 10:32 AM | Apr 20 5:43 PM | — | — |
| ✅ fulfilled | I'll personally make sure your dispute gets reviewed by Friday | Dispute Follow-up | Nina Alvarez | Rockville | BNB-****5144 | ✉️ | Apr 15 10:30 AM | Apr 18 7:14 PM | Apr 16 1:01 PM | 1.1d |
| ✅ fulfilled | I'll mail you the official letter you can take to the DMV | Other | Elena Rodriguez | Downtown Frederick | BNB-****5667 | 💬 | Apr 15 10:26 AM | Apr 15 9:03 PM | Apr 15 3:04 PM | 0.2d |
| ✅ fulfilled | I'm going to submit the dispute right now and you'll get a provisional credit within 10 business days | Dispute Follow-up | Elena Rodriguez | Downtown Frederick | BNB-****3237 | 📞 | Apr 15 10:13 AM | Apr 17 11:11 PM | Apr 17 6:56 AM | 1.9d |
| ✅ fulfilled | I'll call you back tomorrow morning with the loan officer's decision | Callback | Sofia Russo | Germantown | BNB-****7389 | 💬 | Apr 14 3:13 PM | Apr 15 8:51 AM | Apr 15 5:19 AM | 0.6d |
| ⚠️ overdue | I'm escalating to the regional VP — expect a call within two business days | Escalation | Maya Singh | Tysons Corner | BNB-****8608 | 📞 | Apr 14 3:06 PM | Apr 19 11:42 PM | — | — |
| ✅ fulfilled | I'll update your address on file across all your accounts today | Account Action | Hannah Liu | Bethesda | BNB-****3418 | 📞 | Apr 14 11:41 AM | Apr 14 10:36 PM | Apr 14 2:26 PM | 0.1d |
| ✅ fulfilled | I can lock that rate in at 6.75% — it'll hold for 30 days | Rate Lock | Sarah Chen | Bethesda | BNB-****6701 | 📞 | Apr 14 10:13 AM | Apr 18 1:15 PM | Apr 17 11:39 AM | 3.1d |
| ✅ fulfilled | Your new checks should be at your address within 7 business days | Timeline/Delivery | Vera Okafor | Potomac | BNB-****7401 | ✉️ | Apr 13 11:16 AM | Apr 14 2:43 PM | Apr 14 1:05 PM | 1.1d |
| ✅ fulfilled | Let me waive the wire transfer fee for this one — credit posts overnight | Fee Waiver | Jenna Walsh | Rockville | BNB-****6528 | 📞 | Apr 13 11:01 AM | Apr 13 2:46 PM | Apr 13 12:49 PM | 0.1d |
| ✅ fulfilled | I can lock that rate in at 6.75% — it'll hold for 30 days | Rate Lock | Imani Robinson | Arlington | BNB-****3068 | 📞 | Apr 13 10:54 AM | Apr 17 5:07 PM | Apr 15 6:24 PM | 2.3d |
| ✅ fulfilled | Let me have my manager call you back about that mortgage rate by end of day | Callback | Tom Bradshaw | Silver Spring | BNB-****4110 | 📞 | Apr 13 10:28 AM | Apr 14 7:19 AM | Apr 13 4:13 PM | 0.2d |
| ✅ fulfilled | We'll have a written response on your fraud claim within 5 business days | Dispute Follow-up | Felipe Cruz | Annapolis | BNB-****1692 | ✉️ | Apr 13 10:10 AM | Apr 17 1:31 PM | Apr 16 12:48 PM | 3.1d |
| ✅ fulfilled | I'll mail you the official letter you can take to the DMV | Other | Tom Bradshaw | Silver Spring | BNB-****1680 | ✉️ | Apr 13 10:00 AM | Apr 13 9:03 PM | Apr 13 7:21 PM | 0.4d |
| ✅ fulfilled | Let me have my manager call you back about that mortgage rate by end of day | Callback | David Kim | Bethesda | BNB-****9300 | 💬 | Apr 12 3:41 PM | Apr 13 7:59 AM | Apr 13 11:56 AM | 0.8d |
| ✅ fulfilled | I'll have the branch manager call you back today about your mortgage rate | Callback | Devon Hayes | Gaithersburg | BNB-****3060 | 💬 | Apr 12 2:12 PM | Apr 13 9:53 AM | Apr 13 12:59 AM | 0.4d |
| ✅ fulfilled | I'll mail you the official letter you can take to the DMV | Other | Chris Bennett | Hagerstown | BNB-****4621 | 📞 | Apr 12 2:08 PM | Apr 13 6:06 AM | Apr 13 1:40 AM | 0.5d |
| ⚠️ overdue | I'll re-enable your debit card now and text confirmation when it's done | Account Action | Priya Patel | Potomac | BNB-****2030 | 💬 | Apr 12 11:22 AM | Apr 12 7:37 PM | — | — |
| ✅ fulfilled | I'm escalating this to our complaints team — someone will reach out within 48 hours | Escalation | Greg Patterson | Hagerstown | BNB-****3076 | 📞 | Apr 11 4:37 PM | Apr 16 2:29 PM | Apr 17 8:05 AM | 5.6d |
| ✅ fulfilled | I'm escalating to the regional VP — expect a call within two business days | Escalation | Lara Novak | Tysons Corner | BNB-****4444 | ✉️ | Apr 11 3:01 PM | Apr 17 2:21 PM | Apr 17 1:20 PM | 5.9d |
| ⚠️ overdue | I'll send the loan amortization breakdown to your email today | Other | Felipe Cruz | Annapolis | BNB-****9823 | 💬 | Apr 11 2:53 PM | Apr 12 2:21 AM | — | — |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account | Account Action | Hannah Liu | Bethesda | BNB-****7562 | ✉️ | Apr 11 2:09 PM | Apr 11 10:02 PM | Apr 11 11:01 PM | 0.4d |
| ✅ fulfilled | I'll follow up with you by Wednesday once the research on your claim is complete | Callback | Rachel Goldberg | Potomac | BNB-****6878 | 📞 | Apr 11 12:00 PM | Apr 12 5:50 AM | Apr 12 6:57 AM | 0.8d |
| ✅ fulfilled | I'll update your address on file across all your accounts today | Account Action | Priya Patel | Potomac | BNB-****8954 | ✉️ | Apr 11 11:58 AM | Apr 11 8:40 PM | Apr 11 6:40 PM | 0.3d |
| 🔴 broken | I'm escalating to the regional VP — expect a call within two business days | Escalation | Chris Bennett | Hagerstown | BNB-****6882 | 📞 | Apr 11 11:00 AM | Apr 16 11:54 PM | — | — |
| ✅ fulfilled | We'll get that wire sent out today before the cutoff | Timeline/Delivery | Elena Rodriguez | Downtown Frederick | BNB-****4975 | 📞 | Apr 11 10:35 AM | Apr 12 10:07 PM | Apr 12 11:09 AM | 1d |
| ✅ fulfilled | I'll get the chargeback paperwork started before the end of my shift | Dispute Follow-up | Elena Rodriguez | Downtown Frederick | BNB-****1857 | 📞 | Apr 11 10:34 AM | Apr 15 2:07 PM | Apr 14 11:52 AM | 3.1d |
| ✅ fulfilled | I'll have the branch manager call you back today about your mortgage rate | Callback | Felipe Cruz | Annapolis | BNB-****5655 | 📞 | Apr 11 10:28 AM | Apr 12 5:16 AM | Apr 12 5:09 AM | 0.8d |
| ✅ fulfilled | Let me waive the $12 monthly maintenance fee for the next three statements | Fee Waiver | Chris Bennett | Hagerstown | BNB-****8950 | 💬 | Apr 11 9:37 AM | Apr 11 2:11 PM | Apr 11 1:04 PM | 0.1d |
| ✅ fulfilled | I can lock that rate in at 6.75% — it'll hold for 30 days | Rate Lock | Maya Singh | Tysons Corner | BNB-****7735 | ✉️ | Apr 10 2:05 PM | Apr 13 7:19 PM | Apr 14 3:06 PM | 4d |
| ✅ fulfilled | I can lock that rate in at 6.75% — it'll hold for 30 days | Rate Lock | Marcus Doyle | Bowie | BNB-****3245 | ✉️ | Apr 10 1:27 PM | Apr 15 5:34 PM | Apr 12 4:38 PM | 2.1d |
| ✅ fulfilled | I'll make sure the late payment gets removed from your account | Account Action | Rachel Goldberg | Potomac | BNB-****5148 | 📞 | Apr 10 12:48 PM | Apr 10 8:35 PM | Apr 10 5:14 PM | 0.2d |
| ✅ fulfilled | I'll personally make sure your dispute gets reviewed by Friday | Dispute Follow-up | Ana Beltran | Ellicott City | BNB-****8439 | 💬 | Apr 10 12:47 PM | Apr 13 7:17 AM | Apr 11 7:46 PM | 1.3d |
| ✅ fulfilled | We'll get that wire sent out today before the cutoff | Timeline/Delivery | Jamal Foster | Bowie | BNB-****5152 | 📞 | Apr 10 11:37 AM | Apr 12 4:58 AM | Apr 11 12:34 PM | 1d |
| ✅ fulfilled | I'll make sure your automatic payments switch to the new account — nothing will be missed | Account Action | Marcus Doyle | Bowie | BNB-****3933 | 📞 | Apr 10 11:31 AM | Apr 10 10:23 PM | Apr 10 3:47 PM | 0.2d |
| ✅ fulfilled | We'll get that wire sent out today before the cutoff | Timeline/Delivery | Brandon Hill | Downtown Frederick | BNB-****2022 | ✉️ | Apr 10 11:18 AM | Apr 11 6:10 PM | Apr 11 7:58 PM | 1.4d |
| ✅ fulfilled | I'll get the chargeback paperwork started before the end of my shift | Dispute Follow-up | Hannah Liu | Bethesda | BNB-****2549 | 📞 | Apr 10 11:11 AM | Apr 14 12:09 AM | Apr 12 10:08 AM | 2d |
| ✅ fulfilled | Our retention team will follow up with a counter-offer by tomorrow afternoon | Escalation | Wesley Tran | Silver Spring | BNB-****9127 | 📞 | Apr 10 10:52 AM | Apr 16 8:59 AM | Apr 15 2:55 AM | 4.7d |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today | Other | Beth Sullivan | Columbia | BNB-****1519 | 📞 | Apr 10 10:41 AM | Apr 11 12:29 AM | Apr 10 9:27 PM | 0.4d |
| ✅ fulfilled | I'll mail you the official letter you can take to the DMV | Other | Marcus Williams | Hagerstown | BNB-****1507 | 📞 | Apr 10 10:13 AM | Apr 10 11:49 PM | Apr 10 4:44 PM | 0.3d |
| ✅ fulfilled | I can lock that rate in at 6.75% — it'll hold for 30 days | Rate Lock | Lara Novak | Tysons Corner | BNB-****2195 | 📞 | Apr 10 10:01 AM | Apr 14 11:41 AM | Apr 13 1:01 PM | 3.1d |
| ✅ fulfilled | Let me transfer you to our fraud team — they'll take care of this today | Escalation | Wesley Tran | Silver Spring | BNB-****7228 | 💬 | Apr 9 4:53 PM | Apr 15 4:40 PM | Apr 13 1:34 PM | 3.9d |
| ✅ fulfilled | I'll match the rate you were quoted at 4.25% on the auto loan | Rate Lock | Aisha Johnson | Columbia | BNB-****6190 | 📞 | Apr 9 2:49 PM | Apr 15 2:35 AM | Apr 13 9:53 PM | 4.3d |
| ✅ fulfilled | The mobile deposit hold will release by 9am tomorrow | Timeline/Delivery | Jamal Foster | Bowie | BNB-****1173 | 📞 | Apr 9 2:09 PM | Apr 10 3:18 PM | Apr 10 7:09 AM | 0.7d |
| ✅ fulfilled | I'll call you back tomorrow morning with the loan officer's decision | Callback | Wesley Tran | Silver Spring | BNB-****7224 | 💬 | Apr 9 12:06 PM | Apr 10 10:29 AM | Apr 10 3:29 AM | 0.6d |
| ✅ fulfilled | I'm escalating this to our complaints team — someone will reach out within 48 hours | Escalation | Liam Carter | Ellicott City | BNB-****8089 | ✉️ | Apr 9 11:40 AM | Apr 14 2:30 AM | Apr 13 12:15 AM | 3.5d |
| ✅ fulfilled | We can secure your HELOC introductory rate at 5.99% through October | Rate Lock | Hannah Liu | Bethesda | BNB-****3233 | 📞 | Apr 9 11:40 AM | Apr 13 6:11 PM | Apr 12 7:05 AM | 2.8d |
| ✅ fulfilled | Let me have my manager call you back about that mortgage rate by end of day | Callback | Aisha Johnson | Columbia | BNB-****4448 | ✉️ | Apr 9 10:42 AM | Apr 10 5:55 AM | Apr 10 12:38 AM | 0.6d |
| ✅ fulfilled | I'm escalating to the regional VP — expect a call within two business days | Escalation | Marcus Williams | Hagerstown | BNB-****7920 | 💬 | Apr 9 10:39 AM | Apr 15 7:13 PM | Apr 12 10:38 PM | 3.5d |
| ✅ fulfilled | Let me have my manager call you back about that mortgage rate by end of day | Callback | Devon Hayes | Gaithersburg | BNB-****8435 | 📞 | Apr 8 4:52 PM | Apr 9 1:48 PM | Apr 9 10:05 AM | 0.7d |
| ✅ fulfilled | Our small business specialist will reach out within 24 hours | Callback | Marcus Doyle | Bowie | BNB-****7043 | 📞 | Apr 8 2:44 PM | Apr 9 9:05 AM | Apr 8 10:43 PM | 0.3d |
| ⚠️ overdue | I'll get the chargeback paperwork started before the end of my shift | Dispute Follow-up | Sam Whitley | Gaithersburg | BNB-****8946 | ✉️ | Apr 8 1:18 PM | Apr 12 10:21 AM | — | — |
| ✅ fulfilled | I'll have the branch manager call you back today about your mortgage rate | Callback | Jake Morrison | Gaithersburg | BNB-****2545 | ✉️ | Apr 8 11:53 AM | Apr 9 2:22 AM | Apr 9 6:07 AM | 0.8d |
| ✅ fulfilled | We'll have a written response on your fraud claim within 5 business days | Dispute Follow-up | Imani Robinson | Arlington | BNB-****6009 | 📞 | Apr 8 11:42 AM | Apr 11 9:23 AM | Apr 11 3:48 AM | 2.7d |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today | Other | Chris Bennett | Hagerstown | BNB-****7916 | 📞 | Apr 8 11:38 AM | Apr 9 3:55 AM | Apr 8 7:18 PM | 0.3d |
| ✅ fulfilled | I'll send the loan amortization breakdown to your email today | Other | Ryan O'Connor | Arlington | BNB-****8785 | 📞 | Apr 8 11:06 AM | Apr 9 2:54 AM | Apr 8 4:07 PM | 0.2d |
| ✅ fulfilled | I'll have my manager call you back today about your mortgage rate | Escalation | Ana Beltran | Ellicott City | BNB-****1676 | 📞 | Apr 8 11:01 AM | Apr 12 11:15 AM | Apr 12 12:17 PM | 4.1d |
| ✅ fulfilled | I'll update your address on file across all your accounts today | Account Action | Jake Morrison | Gaithersburg | BNB-****5844 | 📞 | Apr 8 10:28 AM | Apr 8 5:27 PM | Apr 8 5:59 PM | 0.3d |
| ✅ fulfilled | I'll honor the promotional CD rate of 4.85% even though it expired yesterday | Rate Lock | Marcus Williams | Hagerstown | BNB-****4794 | 📞 | Apr 7 4:00 PM | Apr 13 1:50 AM | Apr 9 8:29 PM | 2.2d |
| ✅ fulfilled | I'll honor the promotional CD rate of 4.85% even though it expired yesterday | Rate Lock | Lara Novak | Tysons Corner | BNB-****2026 | ✉️ | Apr 7 1:26 PM | Apr 12 12:50 PM | Apr 9 9:13 AM | 1.8d |
| ✅ fulfilled | Our small business specialist will reach out within 24 hours | Callback | Tom Bradshaw | Silver Spring | BNB-****5140 | ✉️ | Apr 7 1:03 PM | Apr 8 4:43 AM | Apr 8 2:34 AM | 0.6d |
| ✅ fulfilled | I'll waive the $35 overdraft fee — you'll see the credit by tomorrow | Fee Waiver | Jamal Foster | Bowie | BNB-****4971 | 📞 | Apr 7 11:17 AM | Apr 7 3:41 PM | Apr 7 3:32 PM | 0.2d |
| ✅ fulfilled | Let me waive the wire transfer fee for this one — credit posts overnight | Fee Waiver | Tom Bradshaw | Silver Spring | BNB-****7216 | ✉️ | Apr 7 10:31 AM | Apr 7 2:36 PM | Apr 7 1:34 PM | 0.1d |
| ✅ fulfilled | I'll mail you the official letter you can take to the DMV | Other | Nina Alvarez | Rockville | BNB-****3756 | 📞 | Apr 7 10:05 AM | Apr 7 7:48 PM | Apr 7 11:14 PM | 0.5d |