Highest fulfillment rate · ranked by gap to bank average
Avg gap vs bank
+4.7 pp
Fulfilled (30d)
40
Lowest fulfillment rate · ranked by gap to bank · with suggested next action
Avg gap vs bank
-21.6 pp
Broken (30d)
6
All Agents
Last 30 days · 36 agents · click a row for details
≥97% 93–97% <93%
| Agent | Branch | Total | Fulfilled | Rate ↓ | Overdue | Broken | Avg Resolve | Trend |
|---|---|---|---|---|---|---|---|---|
| Sarah Chen | Bethesda | 6 | 6 | 100% | 0 | 0 | 43.6h | |
| Priya Patel | Potomac | 10 | 8 | 100% | 2 | 0 | 17.1h | |
| David Kim | Bethesda | 3 | 1 | 100% | 1 | 0 | 19.2h | |
| Aisha Johnson | Columbia | 5 | 4 | 100% | 1 | 0 | 38.4h | |
| Tom Bradshaw | Silver Spring | 8 | 8 | 100% | 0 | 0 | 18h | |
| Nina Alvarez | Rockville | 7 | 6 | 100% | 1 | 0 | 16h | |
| Ryan O'Connor | Arlington | 7 | 7 | 100% | 0 | 0 | 13.4h | |
| Olivia Park | Annapolis | 1 | 1 | 100% | 0 | 0 | 24h | |
| Jamal Foster | Bowie | 8 | 8 | 100% | 0 | 0 | 25.8h | |
| Rachel Goldberg | Potomac | 3 | 2 | 100% | 1 | 0 | 12h | |
| Sofia Russo | Germantown | 7 | 6 | 100% | 1 | 0 | 29.6h | |
| Hannah Liu | Bethesda | 9 | 9 | 100% | 0 | 0 | 18.9h | |
| Carlos Mendez | Downtown Frederick | 6 | 6 | 100% | 0 | 0 | 31.6h | |
| Beth Sullivan | Columbia | 1 | 1 | 100% | 0 | 0 | 9.6h | |
| Wesley Tran | Silver Spring | 7 | 7 | 100% | 0 | 0 | 41.8h | |
| Imani Robinson | Arlington | 5 | 5 | 100% | 0 | 0 | 38.4h | |
| Lara Novak | Tysons Corner | 8 | 7 | 100% | 0 | 0 | 44.9h | |
| Felipe Cruz | Annapolis | 7 | 5 | 100% | 1 | 0 | 24.5h | |
| Jenna Walsh | Rockville | 7 | 7 | 100% | 0 | 0 | 17.5h | |
| Marcus Doyle | Bowie | 8 | 7 | 100% | 1 | 0 | 30.9h | |
| Ana Beltran | Ellicott City | 8 | 6 | 100% | 2 | 0 | 52.4h | |
| Theo Brooks | Germantown | 7 | 7 | 100% | 0 | 0 | 21.9h | |
| Vera Okafor | Potomac | 8 | 7 | 100% | 1 | 0 | 50.1h | |
| Lily Tanaka | Bethesda | 5 | 5 | 100% | 0 | 0 | 13.9h | |
| Brandon Hill | Downtown Frederick | 7 | 6 | 100% | 0 | 0 | 15.6h | |
| Riya Desai | Columbia | 7 | 6 | 100% | 1 | 0 | 22h | |
| Jordan Lee | Silver Spring | 3 | 3 | 100% | 0 | 0 | 37.6h | |
| Elena Rodriguez | Downtown Frederick | 12 | 10 | 90.9% | 0 | 1 | 34.3h | |
| Chris Bennett | Hagerstown | 11 | 8 | 88.9% | 1 | 1 | 28.2h | |
| Devon Hayes | Gaithersburg | 9 | 8 | 88.9% | 0 | 1 | 7.8h | |
| Jake Morrison | Gaithersburg | 7 | 6 | 85.7% | 0 | 1 | 23.2h | |
| Liam Carter | Ellicott City | 7 | 5 | 83.3% | 0 | 1 | 26.4h | |
| Marcus Williams | Hagerstown | 11 | 8 | 80% | 1 | 2 | 32.1h | |
| Greg Patterson | Hagerstown | 5 | 4 | 80% | 0 | 1 | 50.4h | |
| Maya Singh | Tysons Corner | 6 | 3 | 75% | 2 | 1 | 34.4h | |
| Sam Whitley | Gaithersburg | 4 | 1 | 50% | 1 | 1 | 7.2h |